Our Commitment To Customer Satisfaction:

You have the right to expect good quality and service from your vendors. Our commitment to you goes further - it is a commitment to being an asset to your team by providing these extraordinary services:

  1. If for any reason you are not 100% satisfied with our product or service, it's free.
  2. Our name means Blood Now; if you order an in stock item by noon PST, we can ship the same day or we pay the freight.
  3. We absolutely ship when we commit to ship or it's free.
  4. We are available 24 hours a day and will return your phone call within 60 minutes.
  5. During business hours (6 AM to 5 PM PST) we answer the phone promptly and personally - no machines.
  6. We deliver our product in the quantity and packaging you desire. We make our own bags and tooling, so we can create a container to meet your storage needs.
  7. Personalized attention is given to your order. Every order is assigned to a representative as noted on your order confirmation. This is your personal contact for follow up and assistance.

If we ever fall short of this commitment, would you please let us know about it? We believe that feedback from our clients, good and bad, is an essential part of making HemoStat Laboratories the very best organization possible.

Order and Delivery

Hours of Operation

We are available to answer questions and take your order by phone from 6:00 am to 5:00 pm, Pacific time, Monday through Friday. With these extended hours we can be reached during local business hours in most of the world. Call us at 800.572.6888, or +1.707.678.9594.

Fax and Email Orders

Our clients who order regularly often prefer to communicate by fax or email. This is especially helpful for those in different time zones. We have a special HemoFAX form that you may use. Our fax number is +1.707.678.1150. We also check email daily; our email address is listed on the bottom of every page.

Payment Methods

We accept VISA, MasterCard and American Express for payment. We give established institutions an automatic $250 credit line to make that first order easier.

Extensive Client Database

We want to make the ordering process as simple as possible. Our 4th Dimension database can store multiple ship to addresses, standing PO numbers, your preferred shipping method and shipping account number.

Packaging

All blood orders are shipped in our own insulated box; gel ice is used with fresh blood, and dry ice with frozen products. There is a $4.25 charge for this container on orders under $50.00. We suggest a maximum two day shipping time to maintain safe temperatures. In the case of international clients, we use extra gel ice to extend the shipping time to three days.

Shipping Methods

We use most all of the major package delivery services: Federal Express, UPS and DHL. You can specify or we will help you select the best for your needs. Twice a week we have a courier take our international shipments to San Francisco, where a forwarder will handle the mundane shipping details. All prices are FOB Dixon, CA.

Documentation

As you might imagine, blood isn't the easiest product to ship these days, especially when we're sending 10 or 1000 liters at a time. We've learned from experience that there is a right combination of documents for any situation. We have a file full of licenses, certificates and permits to help smooth the way for your order. HemoStat Labs is approved by the USDA as compliant with European Union Regulations (EC) 1069/2009 and (EU) 142/2011.

A Little Background...

HemoStat is involved in the field of microbiology, or the study of microorganisms and their activities. Microorganisms can be simple plants, such as algae, more complex forms like bacteria or fungi, or parasites, like viruses and rickettsiae. Whatever their form, they play an important and often dominant role in all aspects of life.

The study of microbiology is applied to many areas. Microorganisms found in water and air affect our environment, and are used to treat waste in sewage. Microbes in food can cause spoilage and disease, or can be used to make cheese, buttermilk and other dairy products. Their presence in soil improves its fertility by fixing atmospheric nitrogen, and microbes are used in industry to produce medicines, alcoholic beverages and enzymes. Most importantly, the diagnosis of many diseases relies on the identification, isolation and culturing of microorganisms.

A prerequisite to the study of microorganisms is their cultivation under laboratory conditions. Research has determined the nutritional and environmental requirements of bacteria, and this information has resulted in the development of numerous media, or habitats, for their cultivation. The most common of these media used in the medical field contain blood as a nutrient, along with an agar base; thus they are called blood agar media. HemoStat Laboratories provides the sterile animal blood products that are used in the production of this media. All the blood we sell is aseptically collected at remote sites, primarily the local slaughterhouse.

Our customers are generally manufacturers of culture media, who in turn sell the media to hospitals, clinical laboratories and industrial users. We sell blood products to companies across the US, Canada, Asia and Europe. We also manufacture the blood bags and other equipment used in the collection and processing of animal blood. HemoStat Labs was started in 1980 by the current owners and is the largest business of its type in the country.

HemoStat Laboratories original mission was to supply reliable, low cost, high quality sheep blood to diagnostic media manufacturers. We believed that we could be a viable alternative to the farm operation that was common with large companies. The company is owned and managed by the original partners; Jim McElligott, who has a degree in business management from Loyola University, and Gordon Murphy, who ran the blood collection operation at a major culture media manufacturer for several years.

We are located in the Central Valley region of California, between Sacramento and San Francisco. The valley is home to several large lamb feeding concerns and thousands of acres of dedicated grazing land.

HemoStat Labs is divided into two main functional areas: blood bag production and blood collection/processing. We require that all employees be cross-trained to maintain awareness and flexibility in our manpower. Our bag making operation allows us to better control our costs as well as quickly adapt to our customer's needs. We have a flexible production setup with multiple RF welders that allow us to manufacture a bag in several different configurations and sizes. Our machine shop allows us to quickly make and modify our own dies. In addition to our own usage, we manufacture bags for sale and ship to other companies worldwide.